Once your order has been dispatched, you will receive an email with tracking information.

Please allow 1–2 business days for the tracking status to become available.

Orders are generally dispatched within 2–3 business days after confirmation.

Estimated delivery times from the date of dispatch are:

• United States and Canada: 5–12 business days
• United Kingdom and EU: 5–12 business days
• Asia: 5–10 business days
• Australia and New Zealand: 7–15 business days
• Other destinations: 7–15 business days

Delivery may be delayed by customs clearance, public holidays, weather conditions or local carrier operations.

Pre-order and made-to-order items follow the separate dispatch schedule stated on the relevant product page.

A delivery address may be changed before fulfilment begins. 

Please contact Customer Care as soon as possible.

The delivery address cannot be changed once an order is being prepared or has been dispatched.

A change may be possible before fulfilment begins. Please contact Customer Care as soon as possible.

Once an order is being prepared, the item, size, colour and delivery address cannot normally be changed.

Depending on the destination, customs authorities may require the recipient’s telephone number, date of birth, personal customs clearance code or tax identification number.

Delivery may be delayed or the parcel may be returned if the required information is missing or incorrect.

All orders are shipped from South Korea.

You may request a cancellation before fulfilment begins.

Once an order is being prepared or has been dispatched, it cannot be cancelled and must be handled as a return after delivery.

Eligibility for cancellation is determined by the order status at the time Customer Care reviews your request.

An order may be cancelled in the following circumstances:

• The item is no longer available
• There is an obvious error in the product price or discount
• Payment has not been completed successfully
• Required delivery or customs information is missing
• Fraudulent or otherwise irregular activity is suspected

If an order is cancelled, we will notify you using the email address provided with the order.

No. International orders are generally shipped on a DDP (Delivered Duty Paid) basis.

Duties, import VAT and customs clearance fees are included. 
No additional import charges will be due upon delivery.

If  DDP shipping is unavailable in a particular country due to local customs regulations or carrier restrictions, 

we will inform you before payment or dispatch.

A return may be restricted or refused if:

• The return request is submitted after the applicable return period
• The item has been worn, used, washed or altered
• The item has been stained or damaged by the customer
• Tags, components or original packaging are missing or damaged
• The item cannot be resold after opening for hygiene reasons
• The item was made or altered to the customer’s specifications
• The product page states that the item is final sale or non-returnable
• The item has materially decreased in value during the return process

These restrictions may not apply where the item is defective or incorrect, or where mandatory local consumer law provides otherwise.