Shipping & Returns

International Shipping

All international orders are shipped from South Korea.

Available destinations and shipping fees vary depending on the delivery address and order details. The final shipping fee will be displayed at checkout before your order is placed.

International orders are generally shipped on a DDP (Delivered Duty Paid) basis. Unless otherwise stated at checkout, duties, import VAT and related import charges are included in the product price. No additional import charges will be due upon delivery.

DDP shipping may not be available in certain countries or regions due to local customs regulations or carrier restrictions. If additional charges may apply, we will inform you before your order is shipped.

Shipping Fees

Shipping fees are calculated according to the destination, weight, volume and contents of the order. The applicable fee will be displayed at checkout.

The standard shipping fee for orders to Japan is ¥1,500. During the current promotion, orders of ¥30,000 or more qualify for free shipping.

Free-shipping thresholds and promotional terms may change without prior notice. The terms displayed at checkout at the time of purchase will apply to your order.

Processing and Delivery

Orders are generally dispatched within 2–3 business days after confirmation.

Estimated delivery times from the date of dispatch are:

• Japan: 5–10 business days
• United States and Canada: 5–12 business days
• United Kingdom and Europe: 5–12 business days
• Other destinations: 7–15 business days

These are estimates only. Delivery may be delayed by customs clearance, public holidays, weather conditions or local carrier operations. Pre-order and made-to-order items follow the dispatch schedule stated on the relevant product page.

Once your order has been dispatched, you will receive an email with tracking information. Please allow 1–2 business days for the tracking status to become available.

Delivery Information

Please provide an accurate recipient name, address, postal code, telephone number and any information required for customs clearance.

If delivery is delayed or the parcel is returned due to incomplete or incorrect information, an unavailable recipient or missing customs information, you may be responsible for the costs incurred, including return and reshipping fees.

The delivery address cannot be changed after an order has been dispatched.

Changes and Cancellations

If you need to change or cancel your order, please contact Customer Care as soon as possible.

A change or cancellation may be possible before fulfilment begins. Once an order is being prepared or has been dispatched, it cannot be cancelled and must be handled as a return after delivery.

Eligibility for cancellation is determined by the order status at the time your request is received.

Returns

To request a return, please contact Customer Care within 7 days of receiving your order.

Where local law provides a longer withdrawal period or additional consumer rights, including in the European Union and the United Kingdom, those mandatory rights will apply.

Returned items must be:

• Unworn and unused
• In their original condition
• Returned with all tags, accessories and packaging intact
• Free from odours, cosmetics, washing, alterations or customer damage
• Authorised in advance by Customer Care

Returns sent without prior authorisation may be delayed or refused. Once your return has been approved, please use the return address and shipping instructions provided by Customer Care.

Exchanges

We do not offer exchanges for international orders due to cross-border inventory and customs procedures.

If you require a different size or colour, please return the original item and place a new order. Availability cannot be guaranteed.

Return Shipping

Customers are responsible for return shipping costs where the return is due to a change of mind, size selection or colour selection.

For customer-initiated returns, the original outbound shipping cost will be deducted from the refund, including orders that qualified for free shipping.

For orders to Japan, ¥1,500 will be deducted as the original shipping cost for customer-initiated returns, whether or not free shipping was applied. International return shipping must also be paid by the customer.

If an item is defective or incorrect, Not on Earth will cover reasonable return shipping costs. Please contact Customer Care before sending the item.

Additional costs may be charged for parcels returned on a collect-on-delivery basis or through an unauthorised shipping method.

Refunds

Once the returned item has been received and inspected, we will notify you by email whether the refund has been approved.

Approved refunds will be issued to the original payment method after any non-refundable costs have been deducted. Processing times may vary depending on your bank or payment provider.

For customer-initiated returns, the following costs are generally non-refundable:

• Original shipping fees
• International return shipping fees
• Customs duties and import VAT
• Customs clearance and duty advancement fees
• Payment processing or currency conversion fees
• Costs incurred through return or reshipment

For orders that qualified for free shipping, the actual original shipping cost may be deducted from the refund even if no shipping fee was paid at checkout.

Where local law requires any of these costs to be refunded, the applicable mandatory law will take precedence.

Due to exchange-rate movements or your card issuer’s currency-conversion method, the refunded amount may differ from the amount originally charged.

Items That Cannot Be Returned

A return may be refused if:

• The return request is submitted after the applicable return period
• The item has been worn, used, washed or altered
• The item has been stained, damaged or otherwise affected by the customer
• Tags, components or original packaging are missing or damaged
• The item cannot be resold after opening for hygiene reasons
• The item was made or altered to the customer’s specifications
• The product page states that the item is final sale or non-returnable
• The item has materially decreased in value during the return process

These restrictions may not apply where the item is defective or incorrect, or where mandatory local consumer law provides otherwise.

Defective or Incorrect Items

If you receive a defective item or an item different from the one ordered, please contact Customer Care within 7 days of delivery.

Please include:

• Your order number
• A photograph of the full item
• Clear photographs showing the defect or incorrect item
• Photographs of the tags and packaging

We will review the information and provide instructions for a return, refund or other appropriate resolution.

Refused and Undeliverable Parcels

If a parcel is returned because delivery was refused, the recipient was unavailable, the delivery information was incorrect or required customs information was not provided, the refund may be limited to the amount remaining after the original shipping fee, return shipping fee, duties, taxes and other costs incurred have been deducted.

If the costs associated with customs clearance or return shipping exceed the value of the order, additional charges may apply.

Lost or Damaged Parcels

If tracking has not been updated for an extended period or your parcel arrives damaged, please contact Customer Care.

Please keep the item and all packaging materials and provide clear photographs of the damage. Disposing of the item or packaging before the carrier’s investigation is complete may affect your eligibility for compensation.

Not on Earth will review the matter with the carrier and advise you of the available resolution.

Customer Care

For shipping or return enquiries, please include your name, order number, the email address used for the order and a brief description of your enquiry.

Customer Care: [Email address]
Hours: [Business days and hours / Korea Standard Time]

Returns & Exchanges

Return Address:
4F, 1 Jahamun-ro 10-gil, Jongno-gu, Seoul, 03043, South Korea
NOT ON EARTH Customer Support Team
TEL. +82-2-733-0304